Privacy Policy

1.   INTRODUCTION  

  

This privacy policy provides you with details of how we collect and process your personal data through your use of our site www.mezza.me.uk. This includes any information you may provide when you book a call or session, make an enquiry, sign up to our newsletter or blog, purchase a product or service or complete any website form.

 

If you are a client of ours (or become one), we may process a wider range of personal data and deal with wider confidentiality issues. These are covered in more detail through our engagement process and agreements.

 

 

The UK supervisory authority for data protection issues (www.ico.org.uk) and can provide details of all relevant legislation.

 

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

   

 

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@mezza.me.uk.

 

By providing us with your data, you warrant to us that you are over 13 years of age. 

 

  

Our contact and company details

 

  • Full name of legal entity: Mezza Ltd

    • For the purposes of GDPR and the website www.mezza.me.uk, Mezza Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

  • Email address: info@mezza.me.uk

  • Registered office address: Mynshull House, 78 Churchgate, Stockport, Cheshire, SK1 1YJ

 

2.  WHAT DATA DO WE COLLECT ABOUT YOU

 

Personal data means any information capable of identifying an individual. It does not include anonymised data.

 

We may process certain types of personal data about you as follows:

 

  • Identity Data may include your first and last names.

  • Contact Data may include your email address and telephone numbers.

  • Financial Data may include your bank account and payment card details when you have purchased a product or service online.

  • Transaction Data may include details about payments between us and other details of purchases or requests made by you.

  • Technical Data may include your login data, internet protocol (IP) addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

  • Profile Data may include your username and password for our site, purchases or orders and any other profile data provided via online forms, feedback or survey responses.

  • Other data - any other data you share with us via any form on our website (e.g. details you want to share in advance of a call or session you are booking). 

  • Usage Data may include information about how you use our website, products and services.

  • Marketing and Communications Data including your preferences in receiving marketing communications from us and your communication preferences.

 

We may also process ‘Aggregated Data’ from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your usage data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, it is then treated as personal data.

 

  • Sensitive Data

    • We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to respond to your enquiry or request or perform the contract (for example, to deliver services to you). If you don’t provide us with the requested data, we may have to cancel a product, meeting or service you have ordered but if we do, we will notify you at the time, if you have provided your contact details.

 

 

3.  HOW WE COLLECT YOUR PERSONAL DATA 

 

We collect data about you through a variety of different methods including:

 

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:

    • book a call or session

    • send us an enquiry

    • order our products or services

    • create an account on our site

    • subscribe to a service or publication

    • request resources or marketing be sent to you, or

    • give us feedback or respond to surveys.

 

  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy for further details.

 

  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:

    • analytics providers such as Google (based outside the EU);

    • search information providers such as Google (based outside the EU).

    • identity and contact data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

    • organisations (such as your employer) that have contracted for our services on your behalf directly or through a third party (which may be inside or outside the EU).

4.  HOW WE STORE AND USE YOUR PERSONAL DATA

 

We will only use your personal data when legally permitted and where we have a legitimate interest to do so. The most common uses of your personal data are:

 

  • where we need to perform the contract between us or respond to your requests.

  • where it is necessary for our legitimate interests (or those of a third party), and your interests and fundamental rights do not override those interests.

  • where we need to comply with a legal or regulatory obligation.

 

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at info@mezza.me.uk or by following the 'unsubscribe' link where provided.

  

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide information to you, communicate with you and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

 

We use the data you provide via this website to 

  • Communicate with you and respond to your requests. For example to respond to an enquiry or set up a meeting or session requested by you via our booking form, paying due to any additional information you have chosen to share with us.

  • Monitor website trends and create a better user experience based on these. For example by aggregating non-personal usage data.

  • Operate our business more effectively for example by seeking feedback that we use to help improve our service and our website.

  • Deliver relevant content and advertisements to you and measure and understand the effectiveness of our marketing. See below re marketing consent.

  • Use data analytics to improve our website, products or services, marketing, customer relationship and experiences.

  • Make suggestions and recommendations to you about goods, services or information that may be of interest to you.

Under the General Data Protection Regulation ('GDPR') we are required to declare a valid ‘lawful reason’ (as defined in the legislation) for processing your personal information. Given the uses stated above, we operate on the basis of ‘legitimate interest’ and on the basis of ‘consent’ for any marketing communications. 

 

 

Marketing communications 

 

We will only send marketing communications to you (for example newsletters) if you have given us your consent to do so. To do that, you need to provide your details and tick the ‘opt in’ box when you complete the form on our site.

 

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

  

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at info@mezza.me.uk.

 

If you opt out of receiving our marketing communications, this opt-out will not apply to personal data provided to us as a result of any of the other reasons or transactions covered earlier in this policy.

 

Change of purpose  

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for a new purpose is compatible with the original purpose, please email us at info@mezza.me.uk

 

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal grounds for doing so.

 

We may process your personal data without your knowledge or consent where this is required or permitted by law.

 

5.  DISCLOSURES OF YOUR PERSONAL DATA  

 

We may have to share your personal data with other professional advisers including consultants or associate coaches, subcontracted to Mezza Ltd and engaged in the provision of services to you.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

6.  INTERNATIONAL TRANSFERS 

 

From time to time we may pass personal data such as your name and email address to other services that we use for newsletters and other communications. 

 

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

 

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

  • If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

7.  DATA SECURITY  

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

8.  DATA RETENTION  

  

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

  

By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

 

In some circumstances you can ask us to delete your data: see below for further information.

 

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

9.  YOUR LEGAL RIGHTS  

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

 

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

 

You can see more about these rights at: 

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

 

If you wish to exercise any of the rights set out above, please email us at info@mezza.me.uk.

  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

  

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

  

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

10. THIRD-PARTY LINKS  

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

 

11. COOKIES  

 

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information, please see our cookie policy.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Last updated 27th Nov 2020.